How to get help
Two ways to reach us, and the three things that let us answer in one go.
Where to reach us
- Chat in the app — click the chat bubble in the bottom-right corner of Navi+. Fastest way; the conversation stays there so you can come back to it.
- Email — [email protected]. Same team, same thread.
We’re a small team in Vietnam (GMT+7). Most messages get an answer within 24 hours, usually sooner during Vietnam business hours.
What to send
You’ll get a fix instead of a follow-up question if the first message includes:
- Your store URL — for example
your-store.myshopify.com, or the live domain. - Which menu — the name as it shows in your Navi+ menu list.
- What you expected and what happened — plus a screenshot or a short screen recording if it’s visual.
Helpful extras when a menu isn’t showing or looks wrong:
- The theme name you’re testing on, and whether it’s your live theme or a copy.
- Whether you changed theme or installed another app just before it broke.
- Anything from Menu not showing on your store? that you already checked.
Note
Never send passwords. If we need to look inside your store, we'll ask for collaborator access from your Shopify admin, which you can revoke any time.
What we can and can’t do for you
- We can look at your menus, fix settings, write the CSS selector for your theme, and rebuild a menu that went wrong.
- We can’t edit your theme code for you, or support problems coming from another app — but we’ll tell you which app it is and what to ask them.
Did this page answer your question?
Need a hand? Chat with us in the app or write to [email protected] — send your store URL and the menu name and we'll look at it with you.