Troubleshooting and FAQ
Start with the symptom you see on your store. Each guide walks the checks in order, and tells you what to send us if it's still stuck.
01Menu not showing on your store?→
Work through 5 checks in order: app embed, publish rules, selector, theme, cache.
02Menu shows twice, or the theme menu is still there→
Two menus on the page means the theme menu wasn't hidden or replaced.
03Menu overlaps a chat widget, cookie banner or header→
Fix with padding, position, or z-index — with copy-paste CSS.
04Menu disappeared after changing theme→
Switching themes turns the app embed off. Turn it on again.
05Does Navi+ slow down my store?→
Short answer: no. How Navi+ loads, and how to read a PageSpeed report.
06Theme compatibility→
Which themes work out of the box, which need a selector — with the selector to copy.
07Plans and billing→
What each plan includes, trial, upgrade, cancel.
08How to get help→
Chat from the app, email, hours, what to include so we can fix it in one reply.
09FAQ→
Everything else, each answer under 5 lines.