Navi+ Help
  • Get started
  • Troubleshooting
  • naviplus.io ↗
Get started
    • Why Navi+?
    • How to install Navi+
    • Choose the right menu type & platform
    • Common first questions
    • Install on Shopify Install on WordPress Install for websites
    • Menu types & items
    • Tab Bar
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    • Design overview
    • How to style main menu items
    • How to style submenu items
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    • How to filter by device or URL
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Navi+ Help — Build menus that convert visitors into buyers
FAVORITES
  • Home
  • Get started
    • Install Navi+
    • Turn on the Navi+ app embed
    • Your first menu in 5 minutes
    • What Navi+ adds to your theme (and what it doesn't)
    • Common first questions
  • Choose a menu
    • Which menu fits your store?
    • Create a Desktop Mega Menu
    • Create a Mobile Menu
    • Create a Tab Bar
    • Create a Mobile Mega Menu
    • Create an Icon Menu
    • Create a Floating Button
  • Design your menu
    • Style
      • Palette
      • Main menu
      • Sub menu
    • Menu item
      • Add and organize menu items
      • Icons, images and badges
      • Special items
      • Show items only where you want
    • Custom CSS and fonts
    • Translate your menu
    • Design with AI
  • Preview and test
    • Preview in the app vs. on your store
    • Test on a draft theme before going live
    • Debug mode and finding a CSS selector
  • Publish to your store
    • Where each menu can be published
    • Publish a Tab Bar or Floating Button
    • Publish a Mobile Menu
    • Publish a Desktop Mega Menu
    • Publish a Mobile Mega Menu or Icon Menu
    • Display rules: pages, devices, URL keywords
    • Hide your theme's own menu
    • Speed settings when publishing
  • Troubleshooting and FAQ
    • Menu not showing on your store?
    • Menu shows twice, or the theme menu is still there
    • Menu overlaps a chat widget, cookie banner or header
    • Menu disappeared after changing theme
    • Does Navi+ slow down my store?
    • Theme compatibility
    • Plans and billing
    • How to get help
    • FAQ
FAVORITES
  • Home
  • Get started
    • Install Navi+
    • Turn on the Navi+ app embed
    • Your first menu in 5 minutes
    • What Navi+ adds to your theme (and what it doesn't)
    • Common first questions
  • Choose a menu
    • Which menu fits your store?
    • Create a Desktop Mega Menu
    • Create a Mobile Menu
    • Create a Tab Bar
    • Create a Mobile Mega Menu
    • Create an Icon Menu
    • Create a Floating Button
  • Design your menu
    • Style
      • Palette
      • Main menu
      • Sub menu
    • Menu item
      • Add and organize menu items
      • Icons, images and badges
      • Special items
      • Show items only where you want
    • Custom CSS and fonts
    • Translate your menu
    • Design with AI
  • Preview and test
    • Preview in the app vs. on your store
    • Test on a draft theme before going live
    • Debug mode and finding a CSS selector
  • Publish to your store
    • Where each menu can be published
    • Publish a Tab Bar or Floating Button
    • Publish a Mobile Menu
    • Publish a Desktop Mega Menu
    • Publish a Mobile Mega Menu or Icon Menu
    • Display rules: pages, devices, URL keywords
    • Hide your theme's own menu
    • Speed settings when publishing
  • Troubleshooting and FAQ
    • Menu not showing on your store?
    • Menu shows twice, or the theme menu is still there
    • Menu overlaps a chat widget, cookie banner or header
    • Menu disappeared after changing theme
    • Does Navi+ slow down my store?
    • Theme compatibility
    • Plans and billing
    • How to get help
    • FAQ

Troubleshooting and FAQ

Start with the symptom you see on your store. Each guide walks the checks in order, and tells you what to send us if it's still stuck.

01Menu not showing on your store?→ Work through 5 checks in order: app embed, publish rules, selector, theme, cache. 02Menu shows twice, or the theme menu is still there→ Two menus on the page means the theme menu wasn't hidden or replaced. 03Menu overlaps a chat widget, cookie banner or header→ Fix with padding, position, or z-index — with copy-paste CSS. 04Menu disappeared after changing theme→ Switching themes turns the app embed off. Turn it on again. 05Does Navi+ slow down my store?→ Short answer: no. How Navi+ loads, and how to read a PageSpeed report. 06Theme compatibility→ Which themes work out of the box, which need a selector — with the selector to copy. 07Plans and billing→ What each plan includes, trial, upgrade, cancel. 08How to get help→ Chat from the app, email, hours, what to include so we can fix it in one reply. 09FAQ→ Everything else, each answer under 5 lines.
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Navi+ ·Shopify App Store ·[email protected] Built in Vietnam · 2026