Frequently asked questions

Each question below has a short answer and a link to the full guide. If you don’t see your question, scroll to the bottom of the page and message the Navi+ team.

Getting started

I installed Navi+, but nothing shows on my store. What now?

Installing the app only connects Navi+ to your store. To show a menu, turn on the app embed in your theme and click Turn on for that menu. See Turn on the app embed, or check Menu not showing on your store.

Do I need to edit my theme code?

No. Navi+ runs through the Shopify app embed. It is just an on/off switch in each theme, and it doesn’t add or change any code lines in your theme files. You can turn it off at any time. Read more in What is Navi+?.

Does Navi+ change Shopify’s built-in navigation menu?

No. Navi+ only reads your existing Shopify menu to use as a starting point. It doesn’t edit or write anything back to Shopify. See Embed your Shopify menu.

Which menu type should I make first?

Start with the spot where shoppers most often get lost. See the comparison table in Choose the right menu type for your store to pick the right type.

Can I test first without affecting my live store?

Yes. Duplicate the theme you use, turn on Navi+ on that copy, and then preview it. See Test the menu before shoppers see it.

Creating and designing menus

How do I change the menu colors to match my brand?

In the Design step, open Palette. Enter your main brand color to create a color set, or pick a ready-made set from the list. You can still adjust each color separately afterward. See Match your brand colors.

Can I add my own CSS?

Yes. Add CSS right in the app, for one menu or for the whole store. See Custom CSS, reusable classes and fonts.

Can one menu show different items to different shoppers?

Yes. Set a display rule on each menu item to hide it from one group while still showing it to another. The Business plan and above let you filter by device, cart, or schedule. The Elite plan also adds filters by market, customer tag, or B2B account. See Show or hide items by page, device, or shopper.

Can the menu be translated into several languages?

Yes, on Shopify with the Business plan or above. The Starter plan doesn’t support multiple languages. See Translate your menu into multiple languages.

My Desktop Mega Menu wraps to a second row. What do I do?

Open the Desktop Mega Menu, go to the Configure step, and turn on Menu overflow navigation (keep menu on one line). Items that don’t fit go behind an arrow button instead of dropping to a row below. If the menu switches to the mobile layout too early, lower the number in Mobile switch breakpoint in the same Configure step. The default is 768 px. See Create a Desktop Mega Menu.

Can I back up or move a menu to another store?

Yes. You can export a menu to a file, edit it, and import it back. Use this to back up a menu or move it to another store. See Back up and restore your menu.

Publish your menu

I turned on Publish, but I don’t see the menu on my store.

Tab Bar and Floating Button show up right after you turn on the app embed. Mobile Menu needs a way for shoppers to open it. Desktop Mega Menu, Mobile Mega Menu, and Icon Menu need a place on the page. See Where each menu type shows on your store.

I only want the menu on a few pages. How do I do that?

Go to the display rules to choose which pages, devices, and shopper groups can see the menu. See Choose which pages, devices and shoppers see the menu.

My theme’s old menu still shows next to the Navi+ menu. Why?

You need to hide the theme’s built-in menu. See Hide the theme’s built-in menu and Menu shows twice or the theme menu is still there.

I edited the menu, but my store hasn’t changed?

Press Cmd + Shift + R on Mac or Ctrl + Shift + R on Windows to reload the page and clear the browser cache. The preview inside the app also doesn’t look exactly like the live store. See Changes not showing on your store.

Tapping the ☰ button doesn’t open the Mobile Menu?

This usually means the Mobile Menu isn’t attached to the right opening method. See Mobile Menu doesn’t open when you tap the ☰ button.

Speed and safety

Does Navi+ slow down my store?

Navi+ loads asynchronously, so it doesn’t stop the page from showing, although the browser still has to download a small piece of code. See the real numbers and how to measure them yourself in Does Navi+ slow down my store?.

What happens if I change my theme?

Your menus stay as they are. You only need to turn on the app embed for the new theme and check where your menus show. See Menu disappeared after changing or updating your theme.

Does Navi+ work with my theme?

Navi+ works with every Shopify theme, and it has ready-made menu placement for 331 themes. See Which themes Navi+ works with.

How do I temporarily turn off or uninstall Navi+?

Follow the step-by-step guide in Turn off or uninstall Navi+.

Plans

How many menus can I create?

Create as many menus as you like. The plan limit counts only the menus that are published at the same time: Starter allows 1, Business allows 4, and Elite has no limit. This limit may be raised, so open the Plan & Pricing page in the app for details. See Plans and billing.

Is there a free trial?

Yes. Both Business and Elite come with a 14-day free trial. See Plans and billing.

How good is Navi+ for SEO?

The Starter plan has no SEO optimization. The Business plan has basic SEO that helps Google read the links in your menu. The Elite plan has full SEO, including alt text, titles, and images. See Does Navi+ slow down my store?.

Other platforms

Does Navi+ work on Wix, WordPress, or other websites?

Yes. The menus are exactly the same. Only the setup step is different: you paste a code snippet into the head tag instead of turning on the app embed. See Wix, WordPress, other websites.

Is the WordPress plugin free?

The plugin is completely free. The menu types and the number of menus you can use depend on the Navi+ plan you choose: Starter, Business, or Elite. See Wix, WordPress, other websites.

Can I use the plugin and a hand-pasted code snippet together?

No, choose just one method. The plugin already adds Navi+ to your site, so pasting the snippet again makes the browser load Navi+ twice. Remove the old snippet before you turn on the plugin.

Still need help?

Message the Navi+ team through the chat inside the app, or send an email with your store address, the menu name, and what you expect. See How to contact support.

Other platforms

Shopify Wix Other website

The steps above are for Shopify — the default way.