Saved changes not showing on your store

Just edited your menu in Navi+, but the store still shows the old one? Check the steps below in order, and stop as soon as the menu changes.

Did you click Save and turn on Publish?

Navi+ only shows your changes to shoppers after you click Save.

1. Look at the Save button in the top bar. If it’s still active or shows Not saved, click Save.

1. Wait for the Menu saved! Optimizing and syncing data… message to finish. Only then has the app finished sending the new menu to your store.

1. If you see Sync to CDN failed — please save again, click Save once more.

Next, open the Publish tab and check that Status in the corner of the window is ON. If it’s OFF, click Turn on. While the menu is off, none of your changes show outside. If your store has no menu at all, see Menu not showing on your store.

Your browser still has the old version

Browsers and CDNs often keep an old copy so pages open faster. After you click Save, the new menu takes a few seconds to about a minute to appear on your store. Wait a moment, then try these:

• Force the browser to reload the whole page: press Cmd + Shift + R on a Mac or Ctrl + F5 on Windows.
• Open your store in a private window, or check it on your phone.
• Add ?v=2 to the end of the page address, like cua-hang-cua-ban.com/?v=2, to make the browser load the new version. Each time you try again, change the number after v=.

If the menu still hasn’t changed after a few minutes, the cause isn’t the cache. Check the sections below.

Are you editing the wrong theme?

The Navi+ app embed is turned on separately for each theme. Check these two things:

• Is the page you’re viewing your live store, or just a preview of another theme?
• Did you turn on Navi+ for the theme you’re viewing? Go to Publish and check the app embed status line.

See also Test the menu before shoppers see it.

Did you edit Shopify’s built-in menu?

If you embedded Shopify’s existing menu in Navi+, changes you make in the Shopify admin don’t update in Navi+ automatically. After editing the built-in menu in Shopify, open that menu item in Navi+, click Sync now, then click Save. See details in Embed your existing Shopify menu in Navi+.

The preview in the app looks different from your live store

The preview beside the editor only helps you adjust text, colors and the depth of each menu level. It isn’t identical to your live store because:

• The preview doesn’t run your store’s theme, so it can’t show whether the header or other widgets cover the menu.
• Display rules by device, page or keyword may not apply reliably here. The menu may show in the preview but be hidden on your store.
• Custom HTML blocks such as videos or third-party widgets may not run the same way as on your live store.

To see what shoppers actually see, open your live store page directly.