Is your menu broken, or not looking the way you want? Contact the Navi+ team in one of the ways below. Include the details up front, and the team can check and fix it in a single reply.
Where to contact Navi+
- Chat in the app: click the chat bubble in the corner while Navi+ is open. This gets the fastest reply, and the whole conversation is saved so you can pick it up later.
- Email [email protected]. Messages go to the same support team and join the same thread as in-app chat.
- WhatsApp: open the Support page in the app and click the WhatsApp button if you prefer to chat in that app.
How long until you get a reply
The Navi+ team works in Vietnam, on GMT+7. Replies come within 24 hours, and usually much sooner if you message during Vietnam working hours. Messages sent outside working hours get a reply on the next working day.
What to include so it’s fixed in one reply
In your first message, include these 3 details so the team can check right away:
- The store URL, for example
ten-shop.myshopify.comor the live domain. - The name of the menu you need help with, written exactly as it appears in your Navi+ menu list.
- What you want the menu to do, and what actually happens on the page. If the problem is with the look, attach a screenshot or a short screen recording.
If the menu doesn’t show or shows in the wrong place, also tell the team:
- The name of the theme you’re testing, and whether it’s the live theme or a theme copy.
- Whether you changed the theme or installed another app right before the problem happened.
- The steps you already checked in Menu not showing on your store.
You can copy the template below into your message and fill it in:
- Store URL
- Menu name
- Theme in use: live theme or theme copy
- Changed the theme or installed another app?
- What you expected / what actually happened
- Screenshot or short video
Never send your password. If the team needs to see inside your store, they'll ask you to grant collaborator access from the Shopify admin. You can revoke that access at any time.
What the team can and can’t do
- Can do: view your menu live, adjust its settings, find the correct CSS selector (the address of a part of the page) that matches your theme, and rebuild a broken menu.
- Can’t do: edit your theme’s source code, or fix problems that come from another app. In that case, the team will tell you which app is causing the conflict and suggest what to ask that app’s support.
Want someone to build the menu with you?
On the Elite plan, the Navi+ team works directly with you: building your first menu, moving your old menu over, and adjusting the look. If you want to hand off building and maintaining your menus completely, you can ask about the Care plan. See the details in Plans and billing.
Other platforms
The steps above are for Shopify — the default way.
Contact channels are the same: in-app chat and email. When you message, say you use Wix and send your website address.
Contact channels are the same: in-app chat and email. When you message, say you use another website (WordPress, Webflow…) and send your website address and menu name.