Plans and billing

Here are the price and features of each Navi+ plan, taken directly from the Plan & Pricing section in the app.

What each plan includes

Besides these 3 plans, there is also the Care plan: the Navi+ team builds and looks after the menus for your store directly. On the pricing page, this plan shows a Contact us button. Contact the Navi+ team to get a quote.

The Elite plan includes hands-on help

The Elite plan includes direct support. The Navi+ team works with you to build your first menu, move your old menu over, and adjust the look to match your store. See how to message support in How to contact support.

How menu limits are counted

You can create as many menus as you like for testing, duplicating, or trying out three different Mobile Menus. The limit in the pricing table counts only the menus that are published at the same time on your store. Navi+ sometimes raises this cap temporarily, so you may not be blocked right away, but the official limit is still the number shown on the Plan & Pricing page.

When you hit the limit, the app still saves the menu you just created. That menu just won’t show on your store yet, and the screen will show an upgrade invitation right then.

Free trial, payment, and invoices

• You get a 14-day free trial on the Business and Elite plans. You aren’t charged during this time.
• Plan fees are collected through the platform where you installed the app. For Shopify stores, that means Shopify Payments. Navi+ can’t see or store your card number.
• The payment platform issues the invoice itself. Get your invoice in the billing section of the Shopify admin.

Change or cancel your plan

• You can upgrade or downgrade at any time on the Plan & Pricing page. Each payment platform calculates the price difference its own way and may charge fees under its own policy.
• When you cancel, your menus keep running normally on your store, and shoppers won’t see any immediate change. Navi+ periodically checks whether any menu uses features above your current plan, and sends a warning if it does.
• Before you downgrade, turn off any parts that go over the new plan’s limits, such as the number of menus, views, multiple languages, image uploads, or menu levels. The system checks daily. If you’re over a limit and haven’t dealt with it, some features may turn off automatically or behave incorrectly.
• When you go over the view limit, Navi+ doesn’t turn off your menu. It sends a warning email first. If you stay over the limit for a long time, a small ad icon may appear in the corner of the menu, but it won’t block shoppers from clicking.

Refunds

If you haven’t really used the Navi+ menu on your store, message the team to request a refund. See how to contact them in How to contact support.

Common issues

I see a limit warning even though I have only one menu

The limit counts the total number of menus published across the whole store, including test menus you forgot to turn off. Open your menu list and click Turn off on the menus you don’t need, and you’ll free up space right away. See Manage your menu list: group, rename, clone, delete.

I upgraded, but the feature is still locked

Close the Navi+ tab and reopen it from Apps > Navi+ to reload the app. If the feature is still locked, send the team your store URL and the plan you just chose, following the steps in How to contact support.

Where do I see my current plan?

In the Shopify admin, open Navi+ and go to Plan & Pricing. Your current plan is labeled Your current plan.